Terms and conditions and return policy

General Conditions of Sale (GCS)

Article 1 – Identity of the company

The KACHIMI online store, specializing in the sale of Ivorian craft products as well as Western products, is operated by the company NADOAH , registered in the trade register under number CI-ABJ-03-2024-B13-07681 , whose head office social is located in ABIDJAN COCODY RIVIERA BONOUMIN.

Article 2 – Application of the general conditions of sale

These general terms and conditions of sale apply to all orders placed on the website [KACHIMI URL] . By placing an order, the customer accepts these conditions without reservation.

Article 3 – Products

KACHIMI offers carefully selected handicrafts as well as quality Western products. Each product is presented with a detailed description. The product photographs are as faithful as possible, but cannot ensure perfect similarity with the product delivered.

Article 4 – Orders

Orders are placed online via the KACHIMI website. The order is validated after payment confirmation. KACHIMI reserves the right to cancel or refuse any order in the event of a dispute with the customer.

Article 5 – Prices and payments

Prices are listed in [local currency] and include all applicable taxes. Shipping costs are calculated based on destination and are indicated at checkout. Payment can be made by credit card, PayPal, or any other payment method accepted by KACHIMI.

Article 6 – Delivery

Deliveries are made to the address indicated by the customer when ordering. Delivery times vary depending on the destination and the delivery method chosen. KACHIMI cannot be held responsible for delivery delays attributable to the carrier.

Article 7 – Guarantees and conformity

In the event of non-conformity of the delivered product, the customer has 14 days from receipt of the product to make a complaint. KACHIMI undertakes to replace or refund the non-compliant product.

Article 8 – Right of withdrawal

In accordance with current legislation, the customer has a right of withdrawal of 14 days from receipt of his order. To exercise this right, the customer must contact customer service at [email address] . Return costs are the responsibility of the customer, unless the product is defective or non-compliant.

Article 9 – Intellectual property

All elements of the KACHIMI site, whether visual or audio, are protected by copyright. Any total or partial reproduction of the site is strictly prohibited without prior authorization.

Article 10 – Protection of personal data

The information collected on the KACHIMI website is necessary for order management and service improvement. KACHIMI undertakes to respect the confidentiality of personal data communicated by the customer. The customer has the right to access, rectify, and delete their data.

Article 11 – Disputes and applicable law

These general terms and conditions of sale are subject to the law [applicable law, for example French or Ivorian]. In the event of a dispute, the customer and KACHIMI undertake to seek an amicable solution. If no agreement is reached, the competent courts will be those of [city].

Return policy

Article 1 – Return period

At KACHIMI , you have 14 days after receiving your order to change your mind and return your products to us, in accordance with our return policy.

Article 2 – Return procedure

To initiate a return, please contact us at [contact email address] with your order number and a description of the product to be returned. We will provide you with the necessary return instructions.

Article 3 – Return conditions

Returned products must be in their original condition, unused, undamaged and in their original packaging. Any item that does not meet these conditions will not be refunded or exchanged.

Article 4 – Return costs

Return shipping costs are the responsibility of the customer, except in the case of defective or non-compliant products. We recommend using a tracked delivery service for the return, as we are not responsible for items lost in transit.

Article 5 – Reimbursement

Once the products are returned and inspected, we will process the refund via the original payment method within 14 days. The initial delivery costs are not refunded, except in the case of a defective product or an error on our part.

Article 6 – Non-refundable products

Personalized products or sale items are not refundable, except in the case of a proven defect.

Article 7 – Exchange

If you wish to exchange a product, please contact us at [contact email address] within 14 days of receipt. We will process an exchange subject to the product being available in stock.